PANGKEY, M. L. .; MASSIE, J. D. .; TUMBUAN, W. J. A. . The Influence of Service Quality on Customer Satisfaction at Pt. Bank Rakyat Indonesia Unit Authority of Paal Dua Manado. World of Science: Journal on Modern Research Methodologies, [S. l.], v. 2, n. 1, p. 32–50, 2023. Disponível em: https://journal.univerpublishing.org/index.php/woscience/article/view/124. Acesso em: 6 oct. 2026.