Quality of Services in Efforts to Protection and Commitment of Violence Against Women and Children in Lahilote Women and Child Empowerment Integrated Service Centers (P2TP2A) Gorontalo City

Abstract

The aim of this studyto know and analyze1) quality of service in efforts to protect and overcome acts of violence against women and children at the Lahilote Integrated Service Center, Gorontalo City; 2)factors that determine the quality of service in efforts to protect and overcome acts of violence against women and children at the Lahilote Integrated Service Center, Gorontalo City.

This research approach is qualitative. The research method is descriptive qualitative. Data collection was carried out using interview techniques, observation, and documentation studies. TechniqueData analysis in this study was carried out by data reduction, data presentation and conclusion/verification.

The results of the research show: 1) fifthparameters of service quality namely btangible, reliability, responsiveness, assurance, and empathy in relation to SOP/SPMin efforts to protect and overcome acts of violence against women and children at the Lahilote Integrated Service Center, Gorontalo City, it has been realized, but not yet optimal; 2) the factors that determine the quality of serviceis the k factorThe ability of officials, organizational structure, and service facilities are factorssupporting factors as well as inhibiting factors for the realization of service qualityin efforts to protect and overcome acts of violence against women and children at the Lahilote Integrated Service Center, Gorontalo City